Coordination
Changing what is done based on other people's actions.
Active Learning
Figuring out how to use new ideas or things.
Administrative
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Service Orientation
Looking for ways to help people.
Writing
Writing things for co-workers or customers.
Social Perceptiveness
Understanding people's reactions.
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
Speaking
Talking to others.
Active Listening
Listening to others, not interrupting, and asking good questions.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Negotiation
Bringing people together to solve differences.
Systems Evaluation
Measuring how well a system is working and how to improve it.
Reading Comprehension
Reading work-related information.
Time Management
Managing your time and the time of other people.
Complex Problem Solving
Noticing a problem and figuring out the best way to solve it.
Judgment and Decision Making
Thinking about the pros and cons of different options and picking the best one.
Persuasion
Talking people into changing their minds or their behavior.
Management of Personnel Resources
Selecting and managing the best workers for a job.
Monitoring
Keeping track of how well people and/or groups are doing in order to make improvements.
Learning Strategies
Using the best training or teaching strategies for learning new things.
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